WSOP Mobile App - Frequently Asked Questions – WSOP Michigan

NOTE: Some features may have been updated or removed.

HOME SCREEN

How do I navigate the home screen?

The home screen is your hub for the WSOP app.
You’ll see big game tiles (like Texas Hold’em, Omaha, BLAST, etc.) – just tap any of these to jump into that game mode.
There’s a menu button (the “hamburger” icon ≡) in the top corner for more options, and usually your profile avatar (Personal Area) in the opposite corner.
At the bottom, there’s a navigation bar with quick links to different games and a Deposit button if you want to add money to your account.

MENUS

What is the hamburger menu, and where can I find it?

The “hamburger menu” is the little three-line menu icon (≡) typically found in the upper left corner of the screen.
Tapping it opens up a side menu with extra options and features.
It’s where you can find things like your General settings, Useful links, Help Center, Log out options and other sections that aren’t on the main screen.
Think of it as the main menu for the app – whenever you need to find something (like settings or support), the hamburger menu is a good place to look.

What is the Personal Area and how do I open it?

The Personal Area is basically your profile and account hub.
You can open it by tapping your avatar or profile icon (usually on the right of the main screen).
Inside your Personal Area, you’ll see your player info – things like your username, withdrawal, Transaction and Game History, Tournament Tickets, Bonuses, Challenges and via the ‘My Account’ the options to edit your profile.
It’s your own space to check on your progress and personalize your experience.

GAME ARENAS

How do I start a Texas Hold’em or Omaha game?

Starting a game of Texas Hold’em or Omaha is easy.
On the home screen, you’ll see tiles or buttons for Texas Hold’em and Omaha etc. – just tap the one you want.
The app will then take you to a table or lobby where you can start playing that game.
You might be put into a game right away or given a choice of tables/stakes, but either way it all begins by tapping the game mode tile.
No complicated setup needed – one tap and you’re on your way to playing your favorite poker game.

What is BLAST Poker and how do I play it?

BLAST is a special poker game mode in the WSOP app.
It’s a fast, exciting Sit & Go tournament usually with 3 players at the table and a ticking timer.
The twist is that the prize pool is randomly multiplied at the start – so you could win a normal prize or a much bigger one, adding a lot of suspense!
To play BLAST, just tap the BLAST game tile on the home screen, and the app will either seat you in a BLAST game or show you the BLAST lobby.
Once enough players join, the game starts automatically and you play until someone wins that mystery prize.

How do I join a tournament or Sit & Go game?

To join multi-table tournaments or single-table Sit & Go games, tap the Tournaments (or Sit & Go) tile on the home screen.
This will bring you to the Tournament Lobby; a screen that lists all available upcoming tournaments and Sit & Go’s along with their buy-ins, start times, and prizes.
When you find one you like, tap on it to see details and then Register to join.
If you’re looking to jump in quickly, some games have a blue “quick seat” or “sit” icon – tapping that will instantly register you for the next available tournament.
Once you’re registered, just wait for the tournament to start, and the app will take you to your table when it’s time.

TOURNAMENT LOBBY

TABLE

What table sizes are available (3-player, 6-player, 9-player)?

WSOP offers a few table sizes depending on the game mode.

9-player tables (sometimes called “full ring”) are the classic tables with up to nine players; you’ll often see these in Texas Hold’em cash games and many tournaments.
6-player tables (a.k.a. “6-max”) are smaller, faster games with up to six players; some cash games and special tournaments use this layout if you prefer more action with fewer opponents.
There’s also a 3-player table format, which is what BLAST games use; just you and two others in a short-handed game.

Keep in mind that more players can mean a slightly slower game (but potentially bigger pots), while fewer players means each person gets to play more hands and see more action.

Table - Different table Layouts

Table - Multi table

Can I play at more than one table at the same time?

Yes! The WSOP app allows multi-tabling, which means you can join and play at multiple tables simultaneously (up to four tables at once).
If you sit in more than one game, the interface will let you switch between your tables easily; usually by swiping left or right or tapping a small table icon that appears to represent your other games.
The app is smart about it too: it will notify you or automatically bring up the table that needs your attention (for example, if it’s your turn to act on another table).
This way, you won’t miss your turn when juggling several games at once.
It’s a great feature if you want to play more hands, but remember to pay attention so you don’t time out on any table!

Table - FUN and Engaging

How do I use emojis or throw items during a game?

When you’re at a poker table, you can have some fun with reactions.
To use emojis, tap the smiley-face icon to open the emoji menu, then choose an emoji; it will pop up by your avatar for everyone to see.
If you want to be a bit more mischievous, you can throw virtual items too: tap the throwables icon (it might look like a small flying object) and pick an item like an egg to toss at another player’s avatar.
A funny animation will play when you throw it (don’t worry, it’s all in good fun!).
These emojis and throwables don’t affect the game at all; they’re just there to keep things entertaining and social.

Table - hamburger menu and settings

How do I change my avatar or adjust my settings?

Changing your avatar or tweaking settings is easy and can be done at almost any time.
On the main screen, you can find a Settings option (either in the hamburger menu or in your Personal Area).
If you’re already at a table, you can tap the hamburger menu ≡ there and find Settings without leaving the game.
In the settings menu, you’ll find the option to Change your Avatar to select a new profile picture for your account, and you can also adjust other preferences like sound, music, or notifications.
Once you make your changes (like picking a cool new avatar), they update instantly so you can get back to the action with your personalized look.

Table - Cashier

Cashier during play

Can I deposit or buy more chips while playing?

Absolutely! You don’t have to leave your table to get more chips.
The WSOP app has a built-in Cashier (deposit feature) that you can open even during a game.
If you’re running low on chips or want to top up, look for a Cashier or Deposit button while you’re at the table.
Tapping it will bring up the cashier interface where you can buy more chips or make a deposit.
After your purchase, the chips are added to your balance immediately so you can continue playing without missing a hand.

PERSONAL AREA

Where can I view or update my personal details in the WSOP Mobile app?

To view or update your personal details, tap your avatar on the home screen to open your Personal Area then scroll to My Account.
From there, you’ll see a list of options including your Support ID (handy for faster help if you contact support), and editable fields like your email address and Caesars Rewards number.
Just tap the section you’d like to update and follow the prompts.
Changes are saved automatically and used to keep your account up to date.

How do I access My Rewards in the WSOP Mobile app?

Tap your player avatar (profile picture) at the top of the main screen to open your Personal Area then scroll to the bottom where it says My Account.
Then tap My Rewards in the menu.
That's it; you'll see all your rewards and bonuses listed there!

Where can I find my bonuses and tournament tickets in the WSOP Mobile app?

In the My Account, you’ll find sections for both your Bonuses and Tournament Tickets.

Tap your avatar to open the Personal Area, then select either option to view your rewards.

In Bonuses, you can filter by Grant Date, Value, or toggle Include Inactive to see past bonuses.
In Tournament Tickets, filters include Expiration Date, Value, and Include Expired Tickets so you can keep track of what’s still available.

It’s the easiest way to see what you’ve earned and make sure you don’t miss out!

Can I view my game history in the WSOP Mobile app?

While the My Game History tab appears in the Personal Area of the mobile app, game history is only viewable on the PC version of the WSOP software at this time.

If you need detailed history, we offer one hand history request per calendar month, as long as the hand(s) were played at least 30 days ago. You can request:

A specific hand (cash or tournament)
A full session or tournament
All hands from a specific date

To make a request, just email our Support Team and allow up to 10 business days for processing.

How do I manage 2-step authentication (Strong Authentication) in my WSOP Mobile account?

To manage your 2-step authentication settings, tap your avatar to open the My Account, then go to the Security section.
Here, you can choose whether to receive your security token by mobile or email and update your registered email address or mobile number if needed.
This feature helps protect your account when logging in or making real-money withdrawals.

NOTE: Depending on your state’s regulations, you may not be able to choose how you receive the token; some states require a specific method.

What is the BLAST Leaderboard and how do I join?

In the My Account, tap BLAST Leaderboard to enter the challenge. Follow these simple steps:

Tap Choose and Join to enter a leaderboard group.
Click PLAY to start a BLAST game that counts toward your leaderboard.
Earn ranking points after each BLAST based on your results.
Your points are multiplied using the BLAST prize multiplier!

Once you’re in, you’ll see the Daily BLAST Leaderboard with a countdown showing when it ends.

You can switch between Active, Finished, and Prizes tabs to track your progress and rewards.

Prizes are often shown as tournament tickets 🎟️ with helpful tooltips (ⓘ) for more details.

How do I request my Account Statement or Win-Loss Statement?

To get a record of your activity, tap your avatar to open the My Account, then choose Reports or Win-Loss Report:

Account Statement gives you a detailed view of your transactions. You can select a From and To date (up to the last 180 days). For older records, just contact our Support Team for assistance.
Win-Loss Statement provides a summary of your gaming activity for a selected tax year. Just choose the year you need, and we’ll generate the report for you.

These tools help you keep track of your gameplay and financial activity for personal use or tax purposes.

How do I manage login notification emails in the WSOP Mobile app?

In the My Account, tap on Notifications to control whether you receive a login alert email each time you access your account.
You’ll see a simple toggle option; turn it on to receive email notifications, or off if you’d prefer not to.
It’s a quick way to stay informed about account access and keep your login activity secure.

Welcome to the WSOP Help Center